Overview
At Huraira.shop, we strive to provide the best quality bicycles and accessories. If you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You will need to provide the receipt or proof of purchase.
Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds
Process:
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Partial Refunds:
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Shipping
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.